MEASURE
Was it worth it?
Without measurement, governance is overhead. The CFO funds Pillars 1-4 exactly once before asking: what did we get for this investment? Measure closes the loop — tracking ROI per initiative, monitoring economics, validating outcomes, and feeding back to the steering committee.
Assessment Controls (11)
Every AI initiative that passes through this pillar must satisfy these controls. The maturity model measures how consistently the organization enforces them.
Per-Initiative ROI Tracking
Is ROI tracked per AI initiative against predefined success criteria (from Pillar 1)?
Agent Cost Management
Are agent economics monitored? (token costs, compute spend, maintenance overhead, agent sprawl)
Governance Performance Reporting
Does the steering committee receive regular performance reports?
Data-Driven Initiative Review
Are underperforming initiatives being redirected or terminated based on data?
Measurement-to-Strategy Feedback Loop
Is there a feedback loop from measurement back to strategic decisions?
Objective Outcome Measurement
Are outcomes measured objectively, or is success self-reported by the teams running the initiatives?
Productivity Measurement Validation
Is there a distinction between perceived productivity and measured productivity?
Scaling Cost Projection Management
Are cost projections updated as usage scales?
Standardized AI ROI Methodology
Is there a standard methodology for calculating AI ROI across initiatives?
Indirect Cost Capture
Are indirect costs captured? (governance overhead, incident response, training, organizational change)
Value Realization Validation
Are actual outcomes measured against the ROI targets and success criteria defined at Steer (Pillar 1)?